Helen Adeyi
The Federal Government of Nigeria On Monday, March, 30, 2026, at the Bon Octagon Hotels, Jahi Abuja, rolled out the Citizens’ Delivery Tracker (CDT) as part of efforts to strengthen transparency, accountability and improve service delivery across Ministries, Departments and Agencies (MDAs).
The initiative is in line with the commitment of President Bola Ahmed Tinubu to deepen governance reforms and enhance citizen engagement under the Renewed Hope Agenda.
Speaking at the opening of a two-day Citizens’ Dialogue Forum on Government Accountability and Service Delivery in Abuja, the Special Adviser to the President on Policy and Coordination, Hadiza Bala Usman, said the platform marks a significant shift towards inclusive governance.
Usman, who also heads the Central Results Delivery Coordination Unit (CRDCU), described the forum as a vital bridge between government and citizens, stressing that governance must translate into tangible outcomes for Nigerians.
She explained that the Citizens’ Delivery Tracker, first launched in April 2024 and recently upgraded, enables citizens to monitor government projects and provide real-time feedback on ministerial performance.
According to her, the platform allows Nigerians to report complaints, observations and commendations, thereby promoting transparency and accountability in public service delivery.
“The goal is to move from top-down reporting to a participatory system where citizens can track progress and file complaints directly from their devices,” she said, adding that the application is currently available on the Google Play Store, with plans for iOS deployment underway.
Usman, however, identified low public awareness as a major challenge, warning that the platform may be underutilised without sustained sensitisation.
“Many Nigerians are still unaware of the CDT or unsure how to use it. We must bridge this gap to ensure it becomes a mass-market accountability tool,” she said.
To improve its effectiveness, the Federal Government has partnered with civil society organisations, including Accountability Lab Nigeria , PACE, and Open Government Partnership Nigeria, among others, to conduct an independent assessment of the platform.
The outcome of the assessment, she noted, will guide efforts to enhance user engagement, accessibility and overall performance.
She further disclosed that government plans to implement phased reforms on the platform, including optimisation for commonly used devices, simplification of the feedback process and introduction of stronger security features such as multi-factor authentication, alongside a clear privacy framework.
Usman called on civil society organisations to adopt the CDT as a tool for advocacy, while urging MDAs to respond promptly to feedback from citizens.
“Accountability is not complete until the loop is closed and the citizen is heard,” she emphasised.
In his goodwill message, Dr. Usman Abu of the Federal Team Lead, Partnership for Agile Governance and Climate Engagement (PACE) reiterated support for the initiative and its objectives.
The forum, organised by the CRDCU in collaboration with PACE, OGP , Dataphyte amongst others is expected to review the performance of the CDT and develop strategies to boost its adoption nationwide.
Stakeholders expressed optimism that the initiative, if effectively implemented, would enhance service delivery and strengthen democratic accountability in the country.
